RBR now guarantees instrument calibration in three weeks or less

RBR, a global leader in oceanographic instruments, now guarantees to complete calibration of qualifying instruments in three weeks or less. The new Three or Free guarantee bucks current COVID-related trends towards longer lead times on products and services, at a time when global oceanographic research activity is picking up the pace.

“We want to get RBR users back in the water as fast as possible”, says RBR President, Greg Johnson. “That’s why we’ve invested heavily to expand our calibration lab and increase capacity. We’re proud that we can offer a reliable three-week turnaround time and stand behind it with our new Three or Free guarantee.”

The guarantee is simple. RBR will inspect, calibrate, and ship qualifying instruments within three weeks of receiving them or the calibration is free. Most instruments will qualify, with the exception of titanium instruments, instruments in cages, thermistor strings, non-RBR sensors, or instruments integrated into floats, gliders, or AUVs. “We’ll even cover multiple instruments in one shipment, up to a total of 15 channels of calibration”, says Mark Stacey, Technical Support Manager.

“If instruments don’t qualify or we find they need repair, we will provide an expected completion date within a couple of business days”, says Stacey. “We want to simplify deployment planning for our customers, so great communication is as important as fast, efficient service.”